Privacy Policy

GLO Solutions (“GLO,” “we,” “us,” or “our”) operates the GLO beauty services marketplace at globeauty.app. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and your rights regarding that information.

By using GLO you agree to the collection and use of information as described here. If you do not agree, please do not use GLO.

1. Information We Collect

1.1 Information you provide directly

• Account information — name, email address, phone number, and password when you create an account.
• Profile information (clients) — service preferences (e.g., lashes, braids, nails), location (ZIP code), and referral codes.
• Profile information (providers) — business name, bio, specialty, years of experience, certifications, license number and state, location type, street address, social media handles (Instagram, TikTok), Google Business URL, booking platform and URL, pricing, and availability.
• Portfolio content — photos you upload to showcase your work (providers) or images attached to reviews (clients).
• Reviews — star rating, review text, visit date, and any review images you submit.
• Booking details — the service selected, provider, and any scheduling notes. GLO redirects you to the provider’s own booking system for payment and final confirmation.
• Feedback — category and message text when you submit feedback through the in-app form, along with the page URL you submitted from.
• Interested-provider leads — Instagram handle and phone number if you express interest in joining as a provider before creating an account.
• Communications — any information you include when you contact us at Support@globeauty.app.

1.2 Information collected automatically

• Device and usage data — we use PostHog for product analytics. This includes page interactions (searches, profile views, booking link taps, saves), page-leave events, error data, and session replays of your interactions with GLO. PostHog creates person profiles only for logged-in users.
• Performance data — Vercel Analytics collects Web Vitals (page load speed, responsiveness) and basic browser/device information. Vercel Analytics does not collect personally identifiable information.
• Geolocation — with your permission, we use your browser’s geolocation API to show you providers near you. Provider addresses are geocoded via the Google Maps API to display them on a map.
• IP address — recorded when you consent to promotional SMS (for legal compliance) and for rate limiting.
• Cookies and similar technologies — Clerk (our authentication provider) sets session cookies essential for keeping you logged in. PostHog may set cookies for analytics. We do not use advertising cookies. See Section 7 for details.

1.3 Information from third parties

• Clerk — when you sign up or sign in, Clerk provides us with your name, email, phone number, and profile photo.
• Aggregated reviews — for providers, we may import publicly available reviews from platforms such as Google, Yelp, GlossGenius, StyleSeat, and Booksy to display on your GLO profile.

2. How We Use Your Information

• Provide and operate GLO — display provider profiles, process bookings, show search results, and render maps.
• AI-powered search — we send your search query text (not your name, email, or other personal identifiers) to Anthropic’s Claude API to improve search result relevance. Anthropic does not use this data to train its models.
• Communications — send you transactional SMS (booking reminders) and, if you opted in, promotional SMS (review requests, deals, new providers). Send password-reset emails via Resend.
• Safety and trust — enforce our community standards, detect abuse, and manage no-show accountability across the platform.
• Analytics and improvement — understand how people use GLO so we can fix bugs, improve features, and make better product decisions.
• Legal compliance — respond to legal requests and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share it only as described below.

3.1 With other GLO users

• Provider profiles are publicly visible and include business name, bio, portfolio photos, location (city/neighborhood — not street address), reviews, and social links.
• Client reviews display your name and review content on provider profiles.
• No-show status may be shared with providers on the platform to protect the community.

3.2 With service providers (our vendors)

We use the following third-party services to operate GLO. Each processes personal information on our behalf:

3.3 For legal reasons

We may disclose your information if required by law, subpoena, or court order, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4. SMS and Email Communications

4.1 Promotional SMS

During signup you may opt in to receive promotional text messages (deals, new providers near you). This consent is not required to use GLO. If you opt in, we record:

• The full consent text you agreed to
• A timestamp of when you consented
• Your IP address and browser user-agent at the time of consent

You can opt out at any time by replying STOP to any GLO text message. Reply HELP for help. Message frequency varies. Message and data rates may apply.

4.2 Transactional SMS

If you are a provider, you may receive booking-reminder texts related to pending booking confirmations. These are service-related, not promotional. You can stop these by replying STOP.

4.3 Email

We send password-reset emails from Support@globeauty.app via Resend. We do not send marketing emails at this time.

5. Data Retention

• Account data — retained for as long as your account is active. When your account is deleted, we hard-delete your user record and all associated data (profile, bookings, reviews, saved providers, telemetry events, and uploaded images).
• Pending bookings — automatically expire after 30 days.
• SMS logs — retained for compliance and audit purposes.
• Analytics data — retained per PostHog’s and Vercel’s standard retention policies.
• Feedback — retained in Google Sheets indefinitely for product improvement.

6. Your Rights and Choices

6.1 All users

• Access and correction — you can view and update your profile information at any time through your GLO account settings.
• Deletion — to delete your account and all associated data, contact us at Support@globeauty.app. We will process your request within 30 days.
• SMS opt-out — reply STOP to any GLO text message.

6.2 California residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose (described in this policy).
• Delete your personal information, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt out of “sale” or “sharing” of personal information. We do not sell your personal information. We share data with analytics providers (PostHog, Vercel Analytics) as described above; if you consider this “sharing” under CPRA, you may opt out by contacting us at Support@globeauty.app.
• Non-discrimination — we will not treat you differently for exercising your rights.

Sensitive personal information: We collect precise geolocation (with your permission) for the purpose of showing you nearby providers. We do not use it for profiling or advertising.

To exercise your rights, email Support@globeauty.app. We will verify your identity before processing your request.

6.3 Other U.S. state privacy laws

Residents of Virginia, Colorado, Connecticut, and other states with consumer privacy laws have similar rights to access, delete, and correct their data. Contact Support@globeauty.app to exercise these rights.

7. Cookies and Tracking Technologies

GLO uses the following cookies and similar technologies:

We do not use advertising or cross-site tracking cookies. Vercel Analytics measures performance without setting cookies.

8. Data Security

We protect your information using industry-standard measures including encrypted connections (HTTPS/TLS), hashed passwords (bcrypt), authenticated API access, and role-based access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

GLO is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has created an account, please contact us at Support@globeauty.app and we will promptly delete it.

10. Third-Party Links

GLO contains links to third-party booking platforms (GlossGenius, StyleSeat, Booksy, Vagaro, Square, and others) and social media profiles. When you click these links, you leave GLO and are subject to that third party’s privacy policy. We are not responsible for the privacy practices of external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new “Last updated” date. Your continued use of GLO after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

GLO Solutions
Email: Support@globeauty.app