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Terms of Service

Effective date: August 6, 2026 · Last updated: August 6, 2026

These Terms of Service (“Terms”) are a legal agreement between you and GLO Solutions (“GLO,” “we,” “us,” or “our”). They govern your access to and use of the GLO marketplace at globeauty.app, including all related features, content, and services (collectively, the “Platform”).

By creating an account or using GLO, you agree to these Terms. If you do not agree, do not use GLO.

1. What GLO Is (and Isn’t)

GLO is a curated discovery platform that helps clients find and connect with independent beauty professionals (“Providers”). We surface portfolios, verified reviews, and direct booking links so you can book with confidence.

GLO is not:

  • An employer of, or agent for, any Provider.
  • A party to the service agreement between you and a Provider.
  • A payment processor — booking and payment happen directly through the Provider’s own scheduling system (e.g., GlossGenius, StyleSeat, Booksy, Vagaro, Square, or their direct link).
  • Responsible for the quality, safety, outcome, availability, or pricing of any beauty service.

Providers are independent professionals. They set their own prices, schedules, cancellation policies, and service standards.

2. Eligibility

You must be at least 18 years old to create an account or use GLO. By using the Platform, you represent that you meet this requirement. If we learn that someone under 18 has created an account, we will promptly delete it.

3. Your Account

  • You agree to provide accurate, current information during registration and to keep it up to date.
  • Your account is personal to you. Do not share your credentials or let anyone else access your account.
  • You are responsible for all activity that occurs under your account.
  • We may suspend or terminate accounts that violate these Terms, at our discretion, with or without notice.

4. Terms for Clients

4.1 Booking through GLO

When you book a service through GLO, we redirect you to the Provider’s own scheduling tool via a booking link. The Provider’s cancellation, refund, and payment policies apply — not ours. Please review their policies before confirming any booking.

4.2 Showing up matters

Providers are independent artists running real businesses. When you book, you are holding their time. By using GLO you agree to:

  • Honor your bookings, or cancel with reasonable notice per the Provider’s policy.
  • Pay for services you receive and not reverse legitimate charges through your bank.
  • Treat Providers and their spaces with respect and follow their stated rules.

4.3 No-show accountability

If a Provider reports you as a no-show, that information may be shared with other Providers on the Platform. Repeated no-shows, illegitimate chargebacks, late cancellations, or violations of Provider rules may result in your account being suspended or removed across the entire platform — not just with one Provider. We may take this action at our discretion, with or without notice.

4.4 Reviews

You may leave reviews for Providers you have booked through GLO. Reviews must reflect your honest experience. You agree not to post:

  • Fake, misleading, or incentivized reviews.
  • Content that is abusive, discriminatory, harassing, or defamatory.
  • Content that infringes someone else’s intellectual property rights.
  • Spam, advertising, or content unrelated to the service received.

We reserve the right to remove reviews that violate these Terms. Reviews you post are visible publicly on Provider profiles.

5. Terms for Providers

5.1 Independent contractor status

Providers on GLO are independent contractors, not employees, agents, or franchisees of GLO. You control how, when, and where you perform your services. GLO does not direct, supervise, or control your work. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and GLO.

5.2 Provider profiles

As a Provider, you agree to provide accurate and current information in your profile, including your business name, services offered, pricing, location, licensing and certifications, and booking URL.

GLO may create a draft profile for you based on publicly available information (e.g., your Google Business listing, Instagram, or booking platform). You will be invited to claim, review, edit, and publish this profile. By claiming your profile you confirm the information is accurate and that you authorize GLO to display it.

5.3 Portfolio images and content rights

By uploading photos to GLO, you represent and warrant that:

  • You own the photos or have obtained all necessary rights and permissions to use them.
  • The photos depict your own work and are not stock images, AI-generated, or misleadingly filtered.
  • If the photos include recognizable individuals, you have obtained their consent to use the images publicly.

You grant GLO a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute your portfolio images and profile content on the Platform and in related marketing materials (e.g., social media, search results) for as long as your account is active. You may revoke this license by deleting the content or your account.

5.4 The GLO Standard

GLO is a curated marketplace. We vet providers based on portfolio quality, reviews, and licensing (where required by law). We reserve the right to decline, suspend, or remove any Provider profile that does not meet the GLO Standard, at our sole discretion.

5.5 Reviews and ratings

By activating your profile on GLO, you agree to accept reviews from clients who book through the Platform. We may also import and display your publicly available reviews from third-party platforms (Google, Yelp, GlossGenius, StyleSeat, Booksy, etc.) to provide a complete picture of your reputation. If you believe an imported review is inaccurate, contact us at Support@globeauty.app.

5.6 Payments and taxes

GLO does not process payments. All payment for your services is handled through your own booking and payment systems. You are solely responsible for setting your prices, collecting payment, reporting income, and complying with all applicable tax obligations.

6. User-Generated Content

“User Content” means any text, images, reviews, or other materials you submit to GLO. You retain ownership of your User Content, but you grant GLO a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute it in connection with operating the Platform.

You are solely responsible for your User Content. You agree not to submit content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or discriminatory.
  • Infringes any third party’s intellectual property, privacy, or other rights.
  • Contains viruses, malware, or any harmful code.
  • Is false, misleading, or deceptive.

We may remove any User Content that violates these Terms or that we find objectionable, without prior notice.

7. Intellectual Property

The GLO name, logo, design, code, and all original content on the Platform are the property of GLO Solutions and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

8. Copyright Infringement (DMCA)

We respect intellectual property rights. If you believe content on GLO infringes your copyright, please send a notice to Support@globeauty.app with the following information:

  • A description of the copyrighted work you believe is infringed.
  • The URL or location of the infringing content on GLO.
  • Your contact information (name, address, phone, email).
  • A statement that you have a good-faith belief the use is unauthorized.
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.
  • Your physical or electronic signature.

We will respond to valid DMCA notices promptly, including by removing or disabling access to the allegedly infringing content.

8.1 Counter-notification

If you believe your content was removed by mistake or misidentification, you may send a counter-notification to Support@globeauty.app containing:

  • Identification of the content that was removed and the location where it appeared before removal.
  • A statement under penalty of perjury that you have a good-faith belief the content was removed as a result of mistake or misidentification.
  • Your name, address, and phone number.
  • A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, the District of Delaware), and that you will accept service of process from the party who submitted the original DMCA notice.
  • Your physical or electronic signature.

Upon receiving a valid counter-notification, we will forward it to the original complainant and restore the removed content within 10 to 14 business days unless the complainant notifies us that they have filed a court action.

9. Text Messages

By providing your phone number, you agree to receive text messages from GLO related to your account and bookings — including booking confirmations, reminders, and post-visit follow-ups. Message frequency varies; message and data rates may apply.

During signup, you may separately opt in to receive promotional text messages (e.g., deals, new providers near you). Promotional SMS consent is optional and is not a condition of using GLO.

Reply STOP to any GLO text to opt out. Reply HELP for help. For questions, email Support@globeauty.app.

10. Third-Party Links and Services

GLO contains links to third-party websites and services, including Provider booking platforms (GlossGenius, StyleSeat, Booksy, Vagaro, Square, and others), social media profiles, and review platforms. These links are provided for your convenience. We do not control and are not responsible for the content, privacy practices, or terms of any third-party site. Your use of those sites is at your own risk and subject to their own terms.

11. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Platform will be uninterrupted, error-free, or secure.
  • Any Provider will meet your expectations or that any service will be satisfactory.
  • Information on Provider profiles (including reviews, ratings, licensing, or portfolio images) is accurate, complete, or current.

GLO vets Providers through the GLO Standard, but this does not constitute a guarantee, endorsement, or warranty of any Provider’s services, qualifications, or conduct.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR ANY SERVICE BOOKED THROUGH IT.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID TO GLO (IF ANY) IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Because GLO does not process payments or perform services, most disputes will be between you and the Provider. We encourage you to resolve disputes directly with the Provider or contact us at Support@globeauty.app for assistance.

13. Indemnification

You agree to indemnify, defend, and hold harmless GLO and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Platform.
  • Your User Content.
  • Your violation of these Terms.
  • Your violation of any third party’s rights.
  • Any service you provide as a Provider through the Platform.

14. Dispute Resolution

If you have a dispute with GLO, we encourage you to contact us first at Support@globeauty.app so we can try to resolve it informally.

If we cannot resolve the dispute informally within 30 days, either party may pursue binding arbitration administered by a recognized arbitration provider, conducted individually (not as a class action). Each party will bear its own arbitration costs. You agree to waive your right to participate in class actions or class arbitrations related to your use of GLO.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

15. Termination

You may stop using GLO at any time. To delete your account, contact us at Support@globeauty.app.

We may suspend or terminate your access to GLO at any time, for any reason, including violation of these Terms. Upon termination, your right to use the Platform ceases immediately. Sections that by their nature should survive (including Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) will continue to apply.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms with a new effective date. Your continued use of GLO after changes are posted constitutes acceptance of the updated Terms. If you do not agree, stop using GLO.

17. General

  • Entire agreement — these Terms, together with our Privacy Policy, constitute the entire agreement between you and GLO regarding your use of the Platform.
  • Severability — if any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
  • Waiver — our failure to enforce any right or provision does not constitute a waiver of that right.
  • Assignment — you may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact Us

If you have questions about these Terms, contact us at:

GLO Solutions
Email: Support@globeauty.app